West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Complaints Submission Form

West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, Pa., and are applied to the Company’s global manufacturing practices.

Please Note:
  • This form can be used for all products purchased from West

  • A separate form is required for each different item

  • Please attach supporting documents, such as laboratory reportsand photographs, to aid West in performing a thorough investigation

  • Submitting samples will aid West in performing a thoroughinvestigation

  • Upon completion of the form, customers will receiveacknowledgement of receipt and a West representative will get intouch if additional information is required

  • For more information, please contact West by email in the regionwhere the product was purchased:

North America Elastomer & Seals:qaccs@westpharma.com

North America Container & Delivery Devices:sco.complaints@westpharma.com

Global Quality Policy

West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.

West will continuously improve its customer satisfaction throughthe establishment of measures for the following:

  • Reduction of quality issues
  • Timeliness and quality of response to customers
  • On-time delivery
  • Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations

West will implement and monitor processes to ensure complianceto all applicable cGMPs, ISO standards and regulatoryrequirements. Management is committed to continuously improvethe effectiveness of the Quality Management System, our productsand our services.

Eric M. Green 
President, Chief Executive Officer and Board Member.


West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.

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